Appointments and Sessions

Sign in, then open “Care Providers” or search by name, condition, or clinic. Use filters for specialty, age, language, gender, price, and appointment time, or answer the four Quick Match questions to receive suitable options.

Open the provider’s profile and review their experience, ratings, session formats, durations, and prices, then choose a time and complete payment. Some sessions start at SAR 75, and the final price appears before confirmation. If you cannot find a suitable time, use the availability-alert button if it appears.

Sessions of 30, 45, and 60 minutes are available depending on the provider. A 30-minute session suits a specific question or focused follow-up, 45 minutes gives more time for assessment or therapy, and 60 minutes may be better for a first session, several topics, or family work.

The price increases with duration and appears before payment. If you are unsure, choose 45 or 60 minutes for the first meeting, then ask the provider which duration is best for follow-up. A longer session does not guarantee that diagnosis or treatment will be completed in one meeting.

For a scheduled appointment, you choose a particular provider and a time from their calendar. An urgent consultation sends your request to the next available provider and may begin within minutes. You are not charged if no one accepts the request, and you receive a notification if the wait is prolonged.

An urgent consultation is helpful for a mental health need that cannot wait for a future appointment, but it is not an emergency service. If there is immediate danger to you or someone else, call an ambulance on 997 or the unified emergency number 911 where available, or go to the nearest emergency department.

A package is a prepaid purchase of two, four, or eight sessions with a specific provider at a lower total price than buying each session separately, according to the offer shown. One session is automatically deducted from the package balance when you book, and you can track the remainder in the wallet or package page.

Before purchasing, review the provider, duration, validity period, and cancellation and change policies. A package is usually tied to one provider, cannot be transferred to another, and is non-refundable. If you want to confirm that the fit is right before committing, begin with one session.

Three formats are available:

• Text chat: Text, voice messages, and attachments in the appointment room.
• Audio call: A live conversation without a camera.
• Video call: Live audio and video inside the app.

The provider’s profile shows which formats they offer. The price is the same for the same duration regardless of channel, and you can switch during the appointment if the options are available and you both agree.

Choose text if you express yourself easily in writing, do not have a suitable place for a call, or want time to organize your thoughts. Choose audio for a live conversation without a camera, and video when visual communication would help or for a first or family session.

Privacy, internet speed, and the type of treatment also matter. Trauma therapy, for example, may begin by audio or video and use text for homework. If you are unsure, choose what feels most comfortable and ask the provider at the start of the meeting.

You need a compatible phone or tablet, a current version of Tatmeen, and a stable Wi-Fi, 4G, or 5G connection. Allow the app to use the microphone and camera for audio or video, and test them before the appointment.

Use headphones if possible and choose a quiet place with front-facing light for video. Charge your device, close demanding apps, and have a backup network ready. If the connection is weak, audio uses less data than video, and text uses less than either.

Write down why you booked, your main symptoms, when they began, and how they affect your life, and choose two or three questions you want to discuss. Prepare the names and doses of medication, allergies, and any important reports or test results, and complete any assessment or homework the provider sent.

Choose a private place, test the connection, and join five minutes early. Keep water and paper nearby and turn off unnecessary notifications. If you can, leave yourself 15–30 quiet minutes after the session to process what you discussed.

The appointment chat opens 24 hours before the session. Open “Appointments,” then “Upcoming,” and choose the appointment. You can send relevant text, a voice message, a file, an image, or a video. The provider may send a welcome message, intake form, psychological assessment, or homework.

Share only what helps the assessment, and do not expect an immediate response or use the chat instead of emergency services. Keep communication inside Tatmeen rather than moving to a personal number or external app.

Open “Appointments,” then “Upcoming,” and select the appointment card. It shows the provider’s name and photo, date and time, duration, session format, payment status, the appointment number beginning with A, and chat, join, cancel, or reschedule buttons when available.

Tatmeen sends a notification one day before the appointment, another one hour before it, and one when the session begins. You can add it to your device calendar, but check the details inside the app if the time changes.

Open the appointment card five minutes before the scheduled time. When the session begins, a “Join Now” button appears. Tap it, allow the app to use the microphone or camera, then wait for the provider to join.

If the button does not appear, refresh the page and check the time, appointment status, and internet connection. Wait two minutes if the provider is late. If the delay reaches ten minutes, use the cancellation option for a full refund or contact support. Do not create another booking while the same appointment is being resolved.

The provider learns why you booked, what symptoms you have and when they began, your mental and physical health history, medication, relationships, support, and what you hope to achieve. They may review the results of a scale such as PHQ-9 or GAD-7 and explain confidentiality and how the work will proceed.

At the end, the provider summarizes their understanding and suggests a next step: therapy sessions, further assessment, medication if they are a doctor and consider it appropriate, a referral, or an in-person examination. Understanding the full picture may take more than one session; the first meeting is the beginning of understanding your situation, not a test you have to pass.

No. Tatmeen does not record audio or video sessions, and recording is not a feature in the app. Neither Tatmeen nor the provider keeps an audio or video copy, and appointment content is accessible only to the patient and provider.

The text chat, voice messages you send, and attachments may be saved within the appointment, and the provider may save professional notes, reports, and prescriptions. These are materials created by you or the provider, not a recording of the call. You can return to them from the completed appointment according to their type.

Try joining again from the appointment card, then switch between Wi-Fi and mobile data. If the network is weak, move from video to audio or text if the appointment allows it, and tell the provider through chat.

If you cannot reconnect, contact support immediately and provide the appointment number and the time the connection dropped without sending session content. You will not lose a session because of a platform-side outage; support will help you reschedule free of charge or receive a refund, depending on the review outcome. Problems with your own device or network are reviewed case by case.

The session ends at its scheduled time because the provider may have another appointment afterward. The provider may offer a few extra minutes if their schedule allows, but there is no automatic extension and you should not rely on one.

If an important topic remains, agree on a same-day follow-up or another appointment. You may prefer 45 or 60 minutes next time, or a package of four or eight sessions if you choose to continue. After a doctor’s session, the free 15-minute follow-up may be used for short questions, not to complete a full therapy session.

The appointment moves to “Completed Appointments,” where you can rate the experience and return to the chat and materials you shared. Depending on the case, the provider may add a summary, guidance, homework, or follow-up assessments and may issue a prescription, report, or lab or imaging request.

Some content may appear immediately, while a report may take the time specified by the provider. If your session was with a psychiatrist or family physician, you receive a free 15-minute follow-up to use within 14 days for short questions about the prescription or plan.

Open “Appointments,” then “Completed,” and choose the session. You will find any reports, prescriptions, guidance, homework, and lab or imaging requests issued by the provider. Available reports and prescriptions can be downloaded as PDF files and remain accessible from the appointment without an in-app expiry date.

Not every session produces a report or prescription; the provider issues only what the case supports. If you agreed on a document and it does not appear within the expected time, use follow-up chat or contact support with the appointment number.

Yes. A session with a psychiatrist or family physician includes a free 15-minute follow-up within 14 days for short questions about medication, dosage, or the plan. After a session with a psychologist or social worker, you can book a short 30-minute follow-up when needed.

Chats from completed appointments remain available so you can return to the guidance. Use Tatmeen’s channels rather than a personal phone or WhatsApp. Follow-up does not replace a new session and is not an emergency channel.

After the appointment ends, open “Completed Appointments” and select “Rate.” Choose from one to five stars, rate clarity of communication, punctuality, and respect, then add a specific review if you wish. You can also rate the technical connection quality separately.

The overall rating appears without exposing your health information, and the provider cannot edit or delete it. Avoid including a diagnosis or sensitive details in a public comment. If you have a professional or financial complaint, submit it to support rather than relying only on the rating.

Help an adult create an account with their own mobile number and book through the correct profile. You can pay with your card during checkout or send a gift to their wallet. Do not use your personal account for another adult’s session, as this would mix the records.

For a child or teenager in your care, you can create a separate account, arrange the appointment, and supervise the session. Use the age filter to find a suitable provider and complete the profile and consent as the guardian.

The provider may ask a guardian to attend a child’s session, a family member to join family therapy, a partner to join couples therapy, or a support person to attend during a crisis or when understanding the care environment would help. In some teen sessions, the guardian attends part of the appointment and then gives the teenager time alone with the provider.

The provider explains why participation is useful, who will attend, and the privacy boundaries, and obtains appropriate consent. Do not bring someone into an individual session unexpectedly. Family sessions are often best booked for 45 or 60 minutes.