Prescriptions

Yes, but only doctors can prescribe medication:

• Psychiatrist: Prescribes psychiatric medication within their specialty.
• Family physician: Prescribes general medication within their specialty.
• Psychologist and social worker: Provide psychological or social assessment and therapy but do not prescribe medication.

If you need a medication review, book with the appropriate doctor and tell them about your current medicines, doses, and allergies. The doctor decides whether medication is suitable after assessing you, and treatment may combine medical follow-up with therapy sessions.

A psychiatrist can prescribe commonly used psychiatric medicines, such as antidepressants, anti-anxiety medicines, mood stabilizers, and antipsychotics, when appropriate for the condition. A family physician can prescribe general medicines within their scope, such as pain relievers, allergy medicines, antibiotics, and medicines for chronic conditions.

The doctor will discuss the benefits, side effects, alternatives, treatment duration, and follow-up plan with you. Certain controlled medicines require an additional process. Expanded integration with pharmacies and Raqeeb (رقيب) is being completed to provide a more comprehensive prescription and dispensing service soon.

No. Prescriptions must fall within the doctor's specialty, regulatory requirements, and what is safe for your condition. Having an online consultation does not mean that every medication can be prescribed remotely. Some controlled medicines may require additional verification, monitoring, an in-person examination, or a dedicated dispensing process.

Electronic prescriptions are currently available for medicines that the doctor can prescribe through the existing process. Full, expanded integration with pharmacies and Raqeeb (رقيب)—including verification and a direct dispensing connection—is coming soon. Your doctor will explain the appropriate route if the medication has additional requirements.

Once your doctor issues the prescription, you can find it under My Account ← Prescriptions or on the relevant appointment card under Completed Appointments. You can open the electronic version and download the available PDF file.

The prescription includes the medicine's generic and brand names, dose, directions, duration, and instructions, as well as the doctor's name, professional classification number, and issue date. Check the details before using it. If your doctor says it has been issued but it does not appear, contact the doctor through the appointment chat and then report the issue to support with your booking number.

Download the electronic prescription and present it to a licensed pharmacy in person, or use a delivery service that accepts uploaded prescription files. The pharmacy verifies the prescription, its validity, and whether the medicine is in stock. You pay the pharmacy directly for the medicine; its cost is not included in Tatmeen's session fee.

Expanded, direct integration with pharmacies and Raqeeb (رقيب) is being prepared to make verification and dispensing easier soon. Until the connection is complete, use your current prescription file. If the pharmacy needs clarification or a correction, contact your doctor or Tatmeen support.

Open My Account ← Prescriptions to see prescriptions from newest to oldest, or open the completed appointment after which the prescription was issued. You can download the PDF and keep it or share it with another doctor for continuity of care.

A prescription remaining in your account does not mean that it is still valid for dispensing. Check the issue date and your doctor's instructions, and book a follow-up to renew treatment rather than using an expired prescription.

Yes. Book a follow-up with your doctor when the prescription ends, your symptoms do not improve, you develop side effects, or your condition or other medicines change. The doctor will review the treatment and decide whether to change the dose or medicine or renew the prescription.

A free 15-minute follow-up within 14 days of the original session is available with the psychiatrist or family physician for brief questions about dosage and side effects. A major change or new assessment may require a separate session; a short paid follow-up starts from SAR 75 for 30 minutes.

Do not change your dose or abruptly stop psychiatric medication on your own.

Add the allergy under My Account ← Health Profile, and tell your doctor the name of the medicine and the reaction you experienced, along with every medicine and supplement you use.

If you develop difficulty breathing, swelling of the face, lips, or tongue, fainting, or a rapidly spreading rash accompanied by a general deterioration, call an ambulance on 997, call the unified emergency number 911 where available, or go immediately to the nearest emergency department.

For a rash, itching, nausea, or another new symptom that is not severe, contact your doctor or pharmacist promptly before the next dose. Not every side effect is an allergy, and you should not change your treatment without professional guidance.