Health Insurance

Direct insurance billing is coming soon, but it is not currently available when you book an appointment. For now, pay using one of the available payment methods, download the official Tatmeen invoice, and submit it to your insurer for reimbursement. Most insurers accept these invoices through their claims process, subject to the beneficiary's policy and the insurer's requirements.

Your insurer and plan determine whether the claim is accepted, how much is reimbursed, and how long processing takes. Before booking, ask specifically whether your plan covers remote mental health consultations, whether prior approval is required, and which documents must accompany the invoice.

No insurers are currently enabled for direct billing in Tatmeen. The platform is working to activate partnerships progressively, and an insurer will appear as an option in the app once its integration launches.

For now, contact your insurer and ask whether it accepts a Tatmeen invoice for reimbursement, what percentage is covered, the submission deadline, and whether it needs a report or any additional document. You can also send the insurer's name to Tatmeen Support so it can be recorded among requests for future integrations.

Coverage varies by insurer and policy. It may include psychiatrist consultations, psychotherapy, prescribed medications, reports, and medically necessary laboratory tests or imaging. Couples and family counseling or personal development services may be excluded, or the policy may set an annual limit and a maximum number of sessions.

Before booking, ask your insurer for written confirmation of:

• Coverage for remote mental health consultations.
• Coverage for a psychiatrist, psychologist, or family therapy.
• Your copayment, annual limit, and permitted number of sessions.
• Whether a diagnosis, referral, or prior approval is required.
• Separate coverage for medications, reports, and tests.

The option to add insurance details will become available when direct insurance billing launches soon. You will then enter the insurer's name, policy number, and expiry date in the insurance section of your account. Your eligibility result and copayment will appear before you complete the booking.

For now, you do not need to add your insurance card in Tatmeen to use the reimbursement route. Pay for the appointment, download the invoice, and submit it through your insurer's claims channel. Do not send your policy details to the care provider or through a chat that is not designated for billing.

For now, use reimbursement: pay the full amount in Tatmeen, download the invoice, and submit it to your insurer through its app, website, or claims channel. The insurer determines the reimbursed amount and processing time according to your policy.

Direct insurance billing is coming soon. Once your insurer is enabled, you will select insurance while booking, your eligibility will be verified, and you will pay only your copayment, if any. The claim will then be sent to the insurer through the integration.

Your policy determines coverage. Services linked to a medical need—such as psychiatrist consultations, prescribed medication, reports, and required tests—are usually more likely to be covered. Couples or family counseling, personal development, sessions without a diagnosis, some medications, and out-of-network services may be less likely to qualify.

Review the mental health section of your policy and ask about your copayment, benefit limit, permitted number of sessions, and any prior-approval requirement. The insurer may request an itemized invoice, report, or diagnosis; provide only the minimum health information it requires.

No insurers are currently enabled for direct billing, so use the reimbursement route available through your insurer: book and pay, download the invoice from the completed appointment or transaction history, and submit it through the insurer's claims channel.

The insurer may request a medical report, test order, or diagnostic information with the invoice. Ask in advance about the reimbursement percentage, deadline, and required documents. You can also tell Tatmeen Support the insurer's name so it can be included among requests for future partnerships.

Yes. Tatmeen Business enables organizations, companies, and government bodies to provide mental healthcare to employees under an institutional agreement. Funding may come directly from the organization, through group insurance according to the agreement, or through a blended model in which the organization pays part and the employee pays part.

Employees use the Tatmeen app, while their identity and session content remain private. The organization may receive aggregated, de-identified usage metrics. The agreement may also include group crisis support and flexible packages based on the organization's size and sector. For details, contact Tatmeen Business. Employees can also ask their human resources team how to access the agreed service.